Q. Why do I need to provide a photo ID and my insurance card every time I come to the hospital?

A. Lourdes needs to verify your personal and insurance information each visit to protect your identity. This is required and enforced by the Federal Trade Commission. Your care will not be delayed due to lack of identification. 

Q. Do I need to bring anything with me to register?

A. Yes, please bring a photo ID, insurance card(s), and your physician's order, if applicable.

Q. Can I pre-register for upcoming services?

A. Hospital Services

Patients scheduled for outpatient testing and surgical procedures may pre-register by calling 607-584-5515, Monday through Thursday from 8:00 AM to 7:00 PM, and Friday from 8:00 AM to 5:30 PM. Please have your insurance cards and health care provider's written orders (if applicable) available when calling. Patients who have pre-registered may go directly to their appointment location upon arrival the day of the test or procedure. Please be sure to check-in at your appointment location.

Physician Services

Patients scheduled for an appointment with a Lourdes provider may pre-register by calling 607-584-5516, Monday through Thursday from 8:00 AM to 7:00 PM, and Friday from 8:00 AM to 5:30 PM. Please have your insurance cards available when calling. Please pre-register at least two (2) business days prior to your scheduled appointment date. Be sure to check-in when you arrive for your appointment.

Joint Commission Gold Seal

Lourdes has been awarded the Joint Commission Gold Seal of Approval

Magent Logo

Lourdes has received
Magnet Recognition for Nursing Excellence

Commission on Cancer Logo

Outstanding Achievement Award by the American College of Surgeon’s Commission on Cancer

New York State Desginated Stroke Center

Lourdes is a New York State Designated Stroke Center

One of America’s 100 Best Hospitals for Orthopedic Surgery

One of America’s 100 Best Hospitals for Joint Replacement