169 Riverside Drive, Binghamton, NY 13905
Phone: 607-798-5812 Fax: 607-798-6709
Culture of Safety
As a not-for-profit health care system and a community resource,
we believe that you should know about our quality efforts.
At Lourdes, we have an organizational commitment to quality
improvement. That's why you'll find Continuous Quality Improvement
(CQI) efforts throughout the organization, and why you will see
Lourdes participating in quality improvement projects on both the
local and national levels. We're creating a culture where everyone
from the operating room staff to the receptionist in the lobby has
patient safety on the forefront of their mind. All of us have the
same single goal for you - returning you to good health.
Lourdes Performance Improvement and Patient Safety Program is a
planned, systematic and organization-wide continuous effort to
monitor and improve the performance of all care and services
provided. Lourdes has implemented several multi-disciplinary
Priority for Action Teams.
Priority for Action Teams
- Nosocomial (Acquired) Infection - Prevent
pneumonia in patients who cannot breathe without a respirator;
prevent blood stream infections related to catheters placed in the
large vein above the heart.
- Pressure Ulcers - Eliminate bed sores by
improving patient care processes and products used to prevent
- Perinatal Safety Innovation Project -
Promote the safety of women and their infants during the time
before and after birth by improving processes related to the
management of patients undergoing assistance with or induction of
labor; monitoring the heart rate of unborn infants; training staff
to manage obstetric crises through simulation of
- Surgical Complications and Surgical
Sepsis - Eliminate post operative deep vein blood clots,
heart attack, excessive bleeding; avoid leaving foreign object sin
the patient during surgery; and eliminate infections at the
All these help us make sure that within our walls nothing
prevents us from the goal of helping you heal.
Joint Commission Quality Check
The Joint Commission has a longstanding commitment to providing
meaningful information about the comparative performance of
accredited organizations to the public. Accreditation is a way of
evaluating quality and safety in our organization. Lourdes has
undergone an unannounced, thorough on-site review of the quality
and safety of care being provided and is committed to continuously
meeting rigorous national standards. Our last survey was completed
At Lourdes we are proud to have earned the Joint Commission's
Gold Seal of Approval for our hospital as well as our Home Care and
Hospice programs. It is an audit of the actual delivery of critical
services and patient care.
To view Joint Commission Acceditation Quality Reports for
Lourdes, visit the Joint
Commission's Quality Check website.
New York State Department of Health Hosptial Profiles
The New York State Department of Health is dedicated to ensuring
quality health care in all of the State's health care facilities.
The NYSDOH strives toward this goal by measuring the care rendered
to patients in comparison to a code of rules and regulations which
all facilities must follow. This code involves minimum standards of
care which facilities are required to provide.
Hospital's profile on the NYSDOH website.
The Hospital Compare website was created through the efforts of
the Centers for Medicare & Medicaid Services (CMS), an agency
of the U.S. Department of Health and Human Services (DHHS), along
with the Hospital Quality Alliance (HQA).
Hospital Compare displays rates for Process of Care measures
that show whether or not hospitals provide some of the care that is
recommended for patients being treated for a heart attack, heart
failure, pneumonia, asthma (children only) or patients having
surgery. Hospitals voluntarily submit data from medical records
about the treatments their patients receive for these conditions.
The data include patients with Medicare, those enrolled in Medicare
health plans, and those who don't have Medicare.
View information for Lourdes Hospital on Hospital Compare. You can choose do a
general search, or search by medical condition or surgical