Wednesday, March 5, 2014

What is a Patient and Family Advisory Council?

PAC-300A Patient and Family Advisory Council (PFAC) partners patients and families with members of the healthcare team to provide guidance on how to improve the patient and family experience. The PFAC Council members are charged with helping Lourdes to ensure that the care we provide is patient/family centered and that we provide an environment that promotes trust, respect, equity and fairness to all those whom we serve.

As part of this PFAC process, Council members are invited to serve on hospital committees to ensure that the consumer's point of view, perspective and experience are not only heard, but also integrated into the service and quality improvements that are implemented. 

Did you know Lourdes has a Patient and Family Advisory Council?

In June 2012, Lourdes held its first Patient and Family Advisory Council (PFAC) meeting, and the group has been meeting monthly since. Currently, we have seven Council members, all of whom have been patients at Lourdes and/or are family members of patients. These members come from our local community and they are dedicated to helping us serve the needs of families and patients.

Early on, we spent some time learning about each other - and about healthcare and patient satisfaction and patient loyalty. Each month, we have a brief discussion about the HCAHPS scores, patient satisfaction/loyalty, key drivers and the group will share its observations, which always leads to a very rich and informative dialogue. We are just now getting to the point where Council members have been invited to attend hospital committees including: HCAHPS Steering Committee, Security Subcommittee, Daily Safety Huddles, and several of our members will be participating in Ascension Health Vendor demonstrations. 

The current membership is an outstanding group of people. They are insightful, compassionate and truly reflect the Mission of Lourdes. We are very lucky to have them as partners in improving the patient experience! We are looking to grow the Council membership. For more information about the Patient and Family Advisory Council, contact Ann Lomonaco in Volunteer Services or visit the Patient Advisory Council page.

Joint Commission Gold Seal

Lourdes has been awarded the Joint Commission Gold Seal of Approval

Magent Logo

Lourdes has received
Magnet Recognition for Nursing Excellence

Commission on Cancer Logo

Outstanding Achievement Award by the American College of Surgeon’s Commission on Cancer

New York State Desginated Stroke Center

Lourdes is a New York State Designated Stroke Center

One of America’s 100 Best Hospitals for Orthopedic Surgery

One of America’s 100 Best Hospitals for Joint Replacement